Quality Question Bank
for Exam preparation

Q2. In phase 1 of control chart usage, if a point is outside the control limits and some assignable cause is found for the point, then we should:

1. Discard the point but do not recalculate control limits
2. Discard the point and recalculate the control limit
3. Do not discard the point
4. Cannot be determined

Q3. ______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and customer quality issues are properly resolved.

1. Quality Assurance
2. Quality Planning
3. Quality Control
4. Quality Management

Q4. The middle value of a data set when the values are arranged in either ascending or descending order

1. Median
2. Mode
3. Mean
4. Discrete Data

Q5. Measurement accuracy is attained when...

1. Different people get the same result when measuring the same item or characteristic.
2. The same person taking multiple measurements on the same item or characteristic gets the same results every time.
3. The measured value has little deviation from the actual value.
4. When the resolution of the measurement instrument can give at least 5 distinct values in the range being measured.

Q6. Which is not a commonly used quality management tool?

1. Fishbone diagram
2. CSSR report
3. Pareto chart
4. Control chart
5. None of the above (all are commonly used)

Q7. For an x bar chart, ß risk can be defined as:

1. The probability of detecting the shift in process mean from µo (in control value) to µ1
2. The probability of not detecting the shift in process mean from µ0 (in control value) to µ1
3. The probability of detecting the shift in process range from µ0 (in control value) to µ1
4. The probability of not detecting the shift in process range from µ0 (in control value) to µ1

Q8. Quality assurance

1. refers to the prevention of product defects
2. A and B
3. B and C
4. is an auditing function that provides feedback to the project team and client about the quality of output being produced
5. is the technical process that includes the construction of control charts which specify acceptability limits for conforming output

Q9. You are sampling items from a batch and plotting the results on a control chart. how will an increase in the number of items sample affect the value of the standard deviation used to set the control limit?

1. increase it
2. decrease it
3. no effect on it
4. first increase it, then decrease it
5. first decrease it, then increase it

Q10. How does ISO 9001 define Quality Assurance?

1. Part of quality management focusing on providing confidence that quality requirements will be fulfilled
2. Part of quality management focusing on ensuring customer satisfaction
3. A documented quality process to ensure quality is upheld throughout the full management system
4. Part of quality management focusing on ensuring management reviews the quality of all produce and goods